Refund policy

Returns & Damage Policy – Aanchal & InBira

At Aanchal and InBira, every item is carefully inspected, quality-checked, and securely packaged before dispatch. Due to hygiene considerations, the nature of our products, and the limited availability of many styles, we operate a strict no-returns and no-exchanges policy except in cases where an item arrives damaged, defective, or incorrect.

No Returns or Exchanges

We do not accept returns or exchanges for any reason other than damage, defect, or an incorrect item being sent.

This policy applies to all orders.

The following are not valid reasons for a return or exchange:

  • Change of mind

  • Incorrect size selected by the customer

  • Personal preference

  • Color variations due to screen or monitor settings

  • Customs delays

  • Delivery delays caused by the carrier

  • Event cancellations or changes

All clothing and jewelry purchases are considered final sale unless they arrive damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

In the rare event that your item arrives damaged, defective, or incorrect, you must notify us within 48 hours of delivery.

To report an issue, please contact us at: Inbirajewels@gmail.com or Aanchalbyinbira@gmail.com

Please include:

  • Your order number

  • Clear photos of the item

  • Clear photos of the outer packaging

  • A brief description of the issue

Claims submitted more than 48 hours after delivery will not be accepted.

Once reviewed and approved, we may offer a replacement, store credit, or another suitable resolution at our discretion. Refunds are not guaranteed.

Non-Returnable & Non-Refundable Items

The following items cannot be returned, exchanged, or refunded:

  • Earrings

  • Nose rings

  • Custom-sized bangles

  • Altered or customized clothing

  • Made-to-order or personalized items

  • SALE, DISCOUNTED, CLEARANCE, or PROMOTIONAL items

  • Gift cards

  • Items returned without prior authorization

Clothing Sizing

Customers are responsible for reviewing product descriptions, measurements, and size information before placing an order.

As sizing can vary between styles and manufacturers, we do not accept returns or exchanges due to sizing issues.

If you need assistance selecting a size, please contact us before placing your order.

Return Conditions (If Approved)

Approved damaged or incorrect items must be returned:

  • Unworn and unused

  • In original condition

  • With all tags attached (for clothing)

  • In original packaging

All return shipping costs are the responsibility of the customer unless otherwise agreed.

We are not responsible for lost, stolen, or delayed return shipments. We strongly recommend using a tracked shipping service.

Any returned packaging that is damaged, marked, or altered may result in a reduction of any replacement or store credit issued.

Final Notice

By placing an order with Aanchal and InBira, you acknowledge and agree to this Returns & Damage Policy. All purchases are subject to the terms outlined above.