What is your return policy?
At InBira Jewels, your satisfaction is our top priority. Each piece is carefully handcrafted, inspected, and securely packaged to ensure it arrives in perfect condition.

Do you accept returns or exchanges?
We do not accept returns or exchanges on any jewelry items due to hygiene and safety reasons.
Please review all product descriptions and photos carefully before placing your order. If you have any questions about materials, size, or design, feel free to contact us before purchasing — we’re happy to assist!

What if my order is damaged or incorrect?
If your item arrives damaged, defective, or if you receive the wrong item, please contact us within 48 hours of delivery so we can resolve the issue. Please email us at: Inbirajewels@gmail.com

Include the following in your message:

• Your order number
• Clear photos of the item and packaging
• A brief description of the issue

Once reviewed, we’ll respond with a resolution, which may include a replacement or refund, if applicable.

Are all items final sale?
Yes, all jewelry items are final sale unless the item was damaged in transit or there was a shipping error on our end.

Thank you for your understanding and support!
If you have questions not addressed here, please don’t hesitate to reach out — we’re always happy to assist.

Where do you ship?
We currently only ship within the United States. Shipping to Canada will be available soon — stay tuned!

How long does order processing take?
All orders are processed and shipped within 2 business days. Orders placed on weekends or holidays will be processed the next business day.

What shipping methods do you offer?
We ship via UPS and offer:

• Standard Shipping (3–7 business days) — $5 flat rate
• Express Shipping (1–2 business days) — $15 flat rate

Will I receive tracking information?
Yes! Once your order ships, you’ll receive a confirmation email with tracking details.

Do you ship on weekends or holidays?
Yes, we do. Orders are shipped on weekends and holidays, but delivery times may vary depending on the carrier’s schedule.

Are there any customs or duties I should be aware of?
All prices are listed in USD. For U.S. orders, no customs duties or import taxes apply. For future international shipping, buyers will be responsible for any applicable customs, duties, or taxes.

What if my package is delayed or lost?
Shipping delays can sometimes happen due to weather or carrier issues. If your order is significantly delayed or lost, contact us at Inbirajewels@gmail.com and we will assist you.

How can I check my order status?
We process and ship your order quickly. Once your order has shipped, you'll receive an email with tracking details and more information.

Delivery times may vary depending based on your location.

What materials are your jewelry made of?
Our jewelry is crafted using a high-quality blend of: Polki, Kundan, stonework with a crystal finish, American Diamond (AD), and gold-plated bases. Each piece is carefully handcrafted to reflect the rich beauty of South Asian design and is perfect for festive and special occasions.

Is your jewelry meant for everyday wear?
InBira Jewels is all yours — you can wear it anytime you like!
However, our pieces are statement jewelry made for weddings, festivals, parties, and other special events. Frequent use might lessen their shine and longevity.

Is your jewelry made of real gold or diamonds?
No — our jewelry is gold-plated and features American Diamonds (AD) and high-quality imitation stones. We do not use solid gold or real diamonds.

Is your jewelry hypoallergenic?
Many of our pieces are made with skin-safe materials, but we can't guarantee they are hypoallergenic. If you have sensitive skin or known allergies, we suggest reaching out before placing your order.

Will my jewelry tarnish or fade?
With proper care, your jewelry will stay beautiful for years. However, some fading might might over time due to exposure to moisture, perfumes, or sweat.

To keep your jewelry in great condition:

• Store in a dry, airtight box
• Avoid contact with water, perfumes, and lotions
• Wipe gently with a soft cloth after each wear

How should I care for my jewelry?

• Keep your jewelry dry and away from chemicals.
• Store each piece in its original box or a soft pouch.
• Handle with care, avoiding dropping or bending intricate designs.

Do you offer custom or personalized jewelry?
No, we do not offer custom or personalized jewelry at this time. All available designs are listed on our website.